Frequently Asked Questions

Orders & Shipping

Where do you ship from?
All She Is Olla pieces are shipped directly from our Melbourne, Australia studio.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout.

How long will my order take to arrive?

• Australia: 2–5 business days (express available)

• International: 5–12 business days depending on your location

Can I track my order?
Yes, once your order is dispatched you’ll receive a tracking link via email.

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Sizing & Fit

How do I know my size?
We provide a detailed size guide on every product page. If you’re between sizes, we generally recommend sizing up for comfort.

Do you offer custom sizing or alterations?
At this stage, all She Is Olla garments are made in standard sizing only.

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Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for a store credit or exchange, provided the garment is unworn, unwashed, and in its original condition with tags attached.

Do you offer refunds?
Refunds are only offered in the rare case of a faulty item. For all other returns, you will receive a store credit.

How do I lodge a return?
Email us at [your returns email] with your order number and our team will assist you.

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Payments & Gift Cards

What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay (AU), and Klarna (international).

Do you offer gift cards?
Yes, digital gift cards are available in a range of values and are delivered instantly via email.

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Product Care

How should I care for my She Is Olla pieces?
Each garment comes with a care label. Generally, we recommend:

• Contacting us if unsure

• Do not tumble dry

• Check all care labels 

• Store flat or hang to maintain shape

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General

Where is She Is Olla designed?
All designs are created in Melbourne, Australia with inspiration drawn from European summers and timeless femininity.

Will you be restocking sold-out pieces?
Some of our collections are limited release and will not be restocked. Sign up to our mailing list to be the first to know about re-stocks or new arrivals.

Can I collaborate with She Is Olla?
We love working with creatives, influencers, and stylists. Please reach out to us at [your collab email].